Terms of Sale

1) PAYMENTS: in case of delayed payment, interest on arrears will be charged according to the Legislative Decree. 231/2002 and any orders in progress will be suspended.

2) ORDERS: We will not accept orders with an amount less than EURO 500.00. Each order is accepted subject to prior sale and can also be partially processed according to availability. Packaging costs are to be considered free.

3) BACK ORDERS: the computer system keeps the list of back orders, and it automatically includes it with the customer’s next order (or, in case the order is delaying, it will prepare a shipment only with the order balance).

IMPORTANT: to avoid sending items that are no longer required, the customer who is not interested in receiving the back order must notify it to the company as soon as possible.

4) RESERVED DOMAIN AGREEMENT AND TERMINATION OF THE CONTRACT: the buyer acquires ownership of the goods only with the full payment of the amount including VAT, and any additional charges and expenses.

Sales take place in compliance with the retention of title agreement pursuant to Article 1523 and following of the Italian Civil Code.

Incomplete payment will entitle the seller to request the termination of the contract and the return of the goods and what has already been paid will be acquired by the seller by way of indemnity, without prejudice to the right to claim compensation for greater damages.

5) PRICES: always and only FRANCO OUR WAREHOUSE located in SAN PIETRO IN CASALE (BO).

6) TRANSPORT: the transport of the material can be arranged in two ways:

6.1) TRANSPORT COSTS AT YR. CHARGE, with your trusted courier. The goods travel at the risk and danger of the buyer.

6.2) TRANSPORT COSTS WITH COURIERS OF OUR CHOICE, with the cost debited into the invoice.

In this case the goods travel insured ALL RISKS by us, and the cost is included in the transport costs.

IMPORTANT: it is the customer’s responsibility to notify on the transport documents any damage, shortages or defects of the packaging.

7) RESERVES: all the goods SENT BY A COURIER OF OUR CHOICE travel insured ‘ALL RISKS’, but to have the reimbursement of any shortages, damage to items, etc ... at the time of delivery of the goods, the customer must check that all the cartons are intact, and that they have the adhesive tape and the strap bearing Lineaeffe logo. If any of the two items are missing or damaged, the carton has been tampered.

At the time of delivery, in the event that the customer receives pallets filmed with transparent or black film, he will have to count the nr. Of cartons and check their condition in the presence of the courier who made the delivery.

THE ORIGINAL OF THE INVOICE FOR THE VERIFICATION OF THE NO. OF CARTONS IS INCLUDED INSIDE THE CARTONS WITH THE INDICATION “ORIGINAL INVOICE INSIDE”.

In case of problems, checking the no. of packages and / or the condition of the goods, the customer must accept the goods by raising the RESERVE AND INDICATING THE PROBLEM FOUND on the delivery document, and not a generic reserve, which will not be accepted by the courier and therefore no refund procedure will be opened.

Attention: reserves issued after delivery of the goods and only on your copy are not valid and they will not allow us to request a refund for the damage suffered.

IMPORTANT: THE RESERVE MUST BE INDICATED BOTH IN THE COPY OF THE CUSTOMER’S DELIVERY DOCUMENT AND IN THAT OF THE COURIER.

In the event of a reserve, the customer must contact us immediately, providing us with the list of missing or damaged items, allowing us to proceed with the insurance procedure.

As soon as we receive the refund from the insurance, we will re-send the material or issue a credit note in favour of the customer

8) COMPLAINTS: complaints are not accepted after 8 working days from delivery of the goods. However, in case of damages caused by couriers, nothing will be refunded in the absence of the reserve on the delivery document.

Furthermore, the customer must strictly check ALL ITEMS received and inform us in case of anomalies on the items within 8 working days.

9) WARRANTY ON PRODUCTS: the warranty on products purchased is 2 years from the date of the Lineaeffe purchase invoice, as per Legislative Decree 24/2002 and 206/05 implementing the European directive no. 1999/44 / EC.

10) RETURNS AUTHORISATION:

10.1) WE DO NOT ACCEPT RETURNS UNLESS PREVIOUSLY AUTHORISED BY LINEAEFFE.

All returns must be shipped to us FREE OF CHARGE.

10.2) RETURNS FOR REPLACEMENT / REPAIR UNDER WARRANTY:

To facilitate the customer in this operation, Lineaeffe has created a dedicated site where the customer will be guided step by step in the correct execution of the procedure: just connect to

service.lineaeffe.it site and fill in the form in all its parts, attaching a copy of the ticket of sale, photo of the defect and copy of the transport document. Once the procedure is completed, the customer will be assigned a ticket number to confirm the success of the operation.

10.3) UNJUSTIFIED RETURNS: in case of return for credit of goods without defects of the items we will deduct the cost of transport from the value of the goods, if this has been sent at our expense.

10.4) RETURNS DUE TO PAYMENT DIFFICULTY: these returns will be devalued by 20%, the cost of transport will be deducted from the credit note and any material not present in the current catalogue will be devaluated of a further 10%.

ALL ITEMS MUST BE RETURNED IN THEIR INTACT PACKAGING, WITHOUT LABELS AND WITHOUT PRICES. IF THESE INSTRUCTIONS ARE NOT FOLLOWED, ANY CLEANING AND REPACKING COSTS WILL BE CHARGED ACCORDING TO THE HOURS OF WORKING TO RE-ARRANGE THE ITEM.

For returns made after one calendar year from the date of the purchase, VAT recovery cannot be requested (DPR 26.10.72 N.633 ART.26).

10.5) ATTENTION: Returned goods must be made in closed boxes, well packed and stacked, not in discarded or second-hand boxes, otherwise they will be returned to the sender with relative charge of the transport costs. Inside the package of the shipment, you have to put the transport document to check the material sent: the item codes and relative quantities must appear on this document to allow us to accurately check the material.

10.6) REPAIRS AND SPARE PARTS NOT IN WARRANTY: any minor repairs on returned items will be carried out by us and the item will be sent back to the customer with the next order.

Repairs requested on products damaged due to incorrect use of the item and/or for items no more covered by the warranty will be carried out and charged by us according to our costs. Any orders for spare parts only made after sending the main order will be sent with the relative transport charge and all expenses.

11) CANCELLATION OF THE ORDER BY THE CUSTOMER ONCE GOODS ARE READY FOR THE SHIPMENT: for any reason, in case of cancellation by the customer when the goods are ready for the shipment, packed and invoiced, we will debit in the following shipment the hourly cost for the relocation of the items in the warehouse and we will communicate this cost to the customer.

12) PRO-FORMA INVOICES: any requests for reservation of goods and / or pro-forma invoices that reserve the items in stock for you, will be sent to you for confirmation and will be considered valid for 7 days. In case of missing confirmation the proforma invoices will be cancelled and the goods released.

13) DISPUTES: in case of dispute, the law applied is the Italian one. The competent court is that of BOLOGNA.